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Alliance Healthcare is a division of Walgreens Boots Alliance (‘WBA’). It is made up of many different commercial entities (including Alliance Healthcare, Forte Pharma, Alloga, Alphega, Skills in Healthcare, OTC Direct, North West Ostomy Supplies and Alcura). We'll let you know which you have a relationship with, when you take out a product or service with us. This notice covers all of these different entities
Your privacy is protected by law. This section explains how that works.
Data Protection Law states that we are allowed to use personal information if we have a legitimate reason to do so. This includes sharing it outside Alliance Healthcare. The law states we must have one or more of these reasons:
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Here is a list of the ways that we may use your personal information and the reasons for doing so.
|What we use your personal information for:||Our purposes:|
We use many different kinds of personal information, and group them together like this.
|Type of personal information||Description|
|Personal||Basic information, such as your name (including title), the company you work for, your title or position and your relationship to a person|
|Financial||Your financial position, status and history.|
|Contact||Your address details and how to contact you such as your postal address, email address and phone number(s).|
|Transactional||Details about payments to and from your accounts with us.|
|Contractual||Details about the products or services we provide to you.|
|Behavioural||Details about how you use our products and services.|
|Technical||Details on the devices and technology you use, your visits to our website or applications or materials and communications we send to you electronically.|
|Communications||Details we may gather about you from letters, emails and conversations between us, for example customer service recordings.|
|Open Data and Public Records||Details about you that are in public records, such as the Electoral Register, and information about you that is openly available on the internet.|
|Usage Data||Other data about how you use our products and services.|
|Documentary Data||Details about you that are stored in documents in different formats, or copies of them. This could include things like PPA statements, or Controlled Drugs License, taken for account opening purposes, utility statements or your passport if required for identity verification.|
|Special types of data||The law and other regulations treat some types of personal information as special. We will only collect and use these types of data if the law allows us to do so:
|Consents||Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you, whether you get paper statements, or prefer large-print formats.|
|National Identifier||A number or code given to you by a government to identify who you are, such as a National Insurance number.|
We may collect personal information about you (or your business) from other companies within the WBA, or from third parties who we use to help us provide our products and services.
Data we collect from you comes from a variety of sources:
We may share your personal information with companies within WBA and certain trusted organisations in accordance with contractual obligations in place with them, including:
We may also share your information with Regulators and other government authorities if required to do so by legal or statutory requirement.
In some situations, we may need to share your personal information with other organisations to provide you with the products or services you have chosen.
In some circumstances, it may be required by law, or our terms of contract we have with you, that we collect and process personal information. If you don't wish to share this information with us, we may not be able to provide you our products or services.
Any data collection that is required will be made clear at the point of collection.
The EEA comprise of all of the European Union countries and Iceland, Liechtenstein and Norway. Personal data can be transferred, processed and stored within these countries safely and securely as they offer an adequate level of protection to personal data in comparison to the UK.
There are a number of additional countries that can also offer an adequate level of protection, these are Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland, and Uruguay. WBA is a listed on the NASDAQ and has its headquarters in the US, any transfer of your personal data to the US will be subject to EU Model Clauses.
Countries that WBA shares information with, which are outside of the above listed countries, are: Vietnam, China, India and Thailand. If your information is sent to any of these four countries, we make sure it’ll be subject to standards of protection and security that are as high as those Boots uses here in the UK.
We take your data very seriously, therefore we’ll always conduct a full review of all of our suppliers’ processes and procedures including storage solutions for our data. In order to ensure adequacy when sending your data outside of the EEA, we put in place contracts based on the Standard EU Model Contract Clauses which are designed by the European Commission to guarantee adequacy for any data transfer and processing of this nature.
If you consent we may use your personal information to provide you information that we think will be useful to you, or to your business.
The personal information we have for you is made up of what you tell us and data we collect when you use our services, or from third parties we work with.
We analyse this information in order to determine what you may want, need, or what may be of interest to you. This way we are able to work out which products, services and offers may be relevant for you or your business.
You can ask us to stop sending you marketing messages at any time, but we will continue sending you statements, and other important information such as changes to services that you currently use.
We may ask you to confirm your choices and accuracy of our records, if you purchase different products or new services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.
If you change your mind you can update your choices at any time by contacting us using details provided further in this document.
We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.
We will keep your personal information in accordance with our data retention policy for as long as your relationship with Alliance Healthcare continues, or we need to keep your details to manage our relationship with you.
After you stop being a customer or having a commercial relationship with Alliance Healthcare, we may keep your data for one of these reasons:
We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons.
You can access your personal information we hold by writing to us at: FAO Data Protection Officer, Alliance Healthcare, 2 The Heights, Weybridge, KT13 ONY
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.
If you disagree with our use of your personal information, you have the right to object to it. This is known as the ‘right to object' and ‘right to erasure', or the ‘right to be forgotten'.
Those rights are not absolute and there may be legal or other reasons why we need to keep or process your data. Nevertheless, please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
Data Protection Officer
2 The Heights
Telephone: +44 (0) 207 014 4716